Why is my Product delayed?

We’re sorry you’ve experienced a delay. We aim to provide the most up-to-date information that we have in My Account and in all circumstances, rest assured, we’re doing all that we can to get your order to you.

My Account shows my product is being made:

We collaborate with the best independent designers and makers to produce our distinct range. While we work closely with our manufacturers, sometimes they can experience a delay of their own in receiving supplies.

My Account shows my product is being shipped:

Your product is on its way to us from our manufacturer, so this means we’ll be working with the shipping company and the port of arrival to book the vessel in.

My Account shows my product is being prepared for dispatch:

Your product has arrived at our distribution centre and we’ll be preparing it for dispatch. In most cases, our turn around times are quite quick but on rare occasions, product(s) may be delayed at this stage.

How do I subscribe to the Livwell Newsletter?

Subscribing to the Livwell Newsletter ensures subscribers are always the first to know about new stock and events. From the home page scroll down to the Newsletter sign up block https://livwell.co.za/ 

What if I have a comment, question, or concern?

Livwell appreciates customer feedback. Send us comments, questions or concerns by completing the feedback form under ‘Contact Us’ on the website https://livwell.co.za/.